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Terms and Conditions

                           

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Restork Ltd, located at 17 college house, 2nd floor Ruislip London HA4 7AE UK (“we,” “us” or “our”), concerning your access to and use of the www.restork.co.uk website as well as any other related, linked, or otherwise connected thereto (collectively, the “Site”). 

By using Restork Ltd (“this Website”, “we”, “us”), you agree to all terms below. If you do not agree with these terms, do not use this Website. You agree that this Website may modify these Terms of Use and Conditions at any time and you agree to be bound by all changes that this Website may reasonably make hereto.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference

Definitions

You” refers to you as a user of this Website, any party authorized to act on your behalf, your company, partner, or any party you are representing or acting on behalf of, on this Website.

Confirmation” means our e-mail confirmation to you that you have become a Registered User or Upgraded User (as the case may be).

“Content” means the data, text, information, adverts, messages, details, screen names, photographs, graphics, software, files, sounds, static and mobile images and all other material on Restork Ltd.

“Items” means all goods or services offered for sale or rent that have been posted on Restork Ltd.

“Minor” means a person under 18 years of age.

“Post” means display, exhibit, publish, distribute, upload, transmit and/or disclose and the words “Posted” and “Posting” shall be interpreted accordingly.

“Restork Ltd” means all web pages available under the domains www.restork.co.uk 

“Upgraded User” means a Registered User who has paid to upgrade their user account.

“Registered User” means anyone who has a Restork Ltd account and includes an Upgraded User.

“Services” means all or any services provided by us through Restork Ltd including without limitation our online market place.

“Terms” means these Terms and Conditions, our Privacy Policy and any documents to which they refer.

Representations

You represent that you are at least 18 years old and have provided and will continue to provide accurate and correct information to this Website. You represent that you have full authority to enter into this agreement and perform its terms. You warrant that each action you make is being done so in good faith and that you have no knowledge of it infringing upon or conflicting with the legal rights of any third parties. By using this Website you agree to our Terms as outlined below. If you do not agree to these Terms, you are not authorized to use this Website. By using this Website’s services, you are agreeing to be bound by these Terms.

Services

We provide an online market place (website) providing our customers to buy and sell authenticated preowned luxury childrenswear, nursery furniture, travel systems and toys. This Website offers You the possibility to buy and/or sell physical products as a service.

Acceptable Use 

Our full Acceptable Use Policy sets out all the permitted uses and prohibited uses of this site.

You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of this Site, you agree not to:

● Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us

● Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretences

● Use a buying agent or purchasing agent to make purchases on the Site

● Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use

● Engage in unauthorized framing of or linking to the Site

Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords

● Make improper use of our support services, or submit false reports of abuse or misconduct

● Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools

● Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site

● Attempt to impersonate another user or person, or use the username of another user

● Sell or otherwise transfer your profile

● Use any information obtained from the Site in order to harass, abuse, or harm another person

● Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavour or commercial enterprise

● Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site

● Attempt to access any portions of the Site that you are restricted from accessing

● Harass, annoy, intimidate, or threaten any of our employees, agents, or other users

● Delete the copyright or other proprietary rights notice from any of the content

● Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code

● Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism

● Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools

● Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site

● Use the Site in a manner inconsistent with any applicable laws or regulations

● Threaten users with negative feedback or offering services solely to give positive feedback to users

● Misrepresent experience, skills, or information about a User

● Advertise products or services not intended by us

● Falsely imply a relationship with us or another company with whom you do not have a relationship

Information you provide to us

You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.

If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at customercare@restork.co.uk.

If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.

Buyers Terms and Conditions

Order Placement and Order Acceptance Policy

By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Only when We review and accept your order, we will dispatch the items that you purchased.

Your emailed receipt of order confirmation signifies that we have been notified of your offer to purchase the selected items. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell unless we accept the order and dispatch the items.

This Website reserves the right to cancel any order and to decline the acceptance of any order. Item availability and prices are subject to change at any time, without notice.

Delivery

The Products may be sent either by Restork Ltd or directly by the Seller, where this option is available. 

Fees

Shipping costs:
GBP 0-250 (direct shipping) £7.00 
GBP 251-1,000 £8.50 
GBP 1,001+ £12.50 

Authentication costs:
GBP 0-250 (direct shipping) £0
GBP 251-400 £7.00 
GBP 401+ £8.50
 Assemble costs (optional service): 

Assembly of your furniture: £17 (flat fee)

Shipping Costs

Once you make your selection, shipping will be added automatically to your order at checkout.). We make every effort to ensure that all products arrive to their final destination in the best condition possible.

When To Expect Your Order

In most cases we can process and send your order on the very same day it is placed. We will notify you via email when your order is shipped. You can check your order status at any time in your Account History.

Return Policy

Our products come with a 100% satisfaction guarantee promise. If you are not satisfied in any way by your purchase and if you cannot return the item, please let us know and we will find a way to make things right for you.

Buying Online From Restork Ltd

We use secure transaction payments provided and backed up by Stripe and PayPal’s secure online payment systems. Paying online is much safer than paying at a store due to the high encryption mechanism used during the process. Your payment details information is handled by PayPal and not provided to anyone else (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 128 bit (or higher) encryption to ensure the security of all transactions. All transactions are guaranteed 100% safe and secure.

Sellers Terms and Conditions

Fees

This Website may charge fees for its services. These fees may change at any time at this Website’s management sole discretion. The fees for this service are set by the management of this Website. The fees could be set as an absolute fee or as a percentage of your transaction. Although we make an effort to increase the exposure of your items to our visitors, sales however very likely, are not guaranteed.

The commission for Sellers is currently as follows:

Commission on the items

GBP 0-250 (direct shipping) £15 

          GBP 250 – 5000 20%

GBP 5000 + 1000 (flat-rate) 

VIP commission

GBP 0-250 £30 

GBP 250 – 5000 30% 

GBP 5000 + £1500 (flat rate) 

Assemble costs (optional service): 

Dissemble of furniture: £17 (flat fee)

Payments

You agree that you will pay for using this Website services. You authorize this Website and the legal entity which owns this Website’s label to charge the customers for purchasing your items. You agree to receive payments from this Website and the legal entity which owns this Website’s label in the amount of the sale minus any fees paid for the agreed services.

Orders and Shipping

You are solely responsible to ship or deliver in any other way to the customer any items that they have purchased through this Website. If you fail to deliver the purchased items to the customer, you will forfeit the customer’s payment for the items and you will incur a penalty fee in the amount of 10% of the transaction, which you agree to immediately pay to this Website. You are solely responsible for covering all shipping costs for delivering the order to the customer. You have the ability to control how much is the shipping cost per item and you must ensure that what you have set is enough to cover the shipment in case that the customer selects a shipping delivery option instead of a pickup delivery option. In case the customer is charged for the shipping of the order, you will only receive the amount that you have set up as shipping cost per item (or the default shipping amount per item if you haven’t set your own).

Products

You agree that all products that you list on this Website are in a good condition for a second-hand sale. You are solely responsible for the items that you list for sale on this Website. You must ensure that all items are in a good condition and that satisfy the customers’ requirement. You are solely responsible to deal with the customers who purchased your items in cases when they are not satisfied with them. You are solely responsible to add the correct shipping cost to each of your products to ensure that you are able to ship the order to the customer.

Steps for Sellers to Follow

Step 1 Sellers would need to submit their item with at least 2 pictures; analysis of the product quality and their price. 

Step 2 Restork Ltd will analyse the quality and accept whether Restork Ltd agree on the price of the product. 

Step 3 Once the item is sold, the seller will be provided with a prepaid label which they will use to send off the product. The commission that Restork Ltd Collect will be depending on the price of the product 

Step 4 The seller can opt for VIP service, where Restork Ltd would collect all their items, catalogue and photograph them and set the price.

 Step 5 When the product is sold, Restork Ltd would take care of packaging and shipment. The commission for such service would be 30 %. 

Step 6 The buyer can pick the item they require and buy it and have it shipped to them by either the direct seller or by our concierge service.

Miscellaneous

You agree not to contact the buyer until their payment has cleared and until the order status on your dashboard shows that the order is Complete. Any failure to do so and any prior contact with the buyer with an attempt to arrange local delivery with payment in cash is a violation of these terms and conditions and may result in the suspension of your account

General

Your Account

When you register your account, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another person at any time or to disclose your password to any third party. You agree to notify immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

Termination

Our services are not binding and could be terminated at any time. You may terminate your buyer or seller account only provided that all your fees and dues to this Website are fully paid. All termination requests must be sent to us in writing over email or using the contact us form. Upon termination, your right to use this Website’s services will immediately cease. We agree to terminate your service effective upon the receipt of your written notice of termination.

Content

Although this Website strives to update and keep accurate as much as possible the content contained on this Website, errors and/or omissions may occur. The content contained in this Website or which may be downloaded from this Website is provided “as is” and “as available”. As such, this Website makes no warranty or representation regarding the quality, accuracy, completeness or up-time and availability of such content and expressly disclaims liability for errors and/or omissions in said content. This Website may fix and correct typographical and unintentional errors at any time. If you have any concerns with the content on this Website, please contact us. 

Third-party websites

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). 

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. 

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern. 

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. 

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites. 

Communications

All messages, responses, and other communication between you and this Website, including but not limited to e-mails, voicemails, and webpages are confidential and/or subject to copyrights. You agree to take all reasonable steps to protect this confidential information and shall not copy, distribute, share, or make public, any information from this Website without prior written permission from this Website.

Limitation of Liability

You expressly understand and agree that we shall not be liable for any damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from (i) the use of the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) statements or conduct of any third party on the service; or (iv) any other matter relating to the service.

Indemnification

You agree to defend, indemnify and hold harmless this Website and its owners, operators, parents, subsidiaries, successors, assigns, attorneys, contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable legal fees, resulting from any third party claim, action, proceeding or demand related to your use (including your agents, affiliates, or anyone acting on your behalf) of this Website.

Force Majeure

This Website is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, the act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.

Severability

If any provision of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this agreement shall not in any way be affected or impaired thereby. This Website will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of this Website as reflected in the original provision.

Binding Effect

This agreement is binding on you, your heirs, successors and assigns, partners, agents, parent corporations, subsidiaries, affiliates, employees.

For buyers only – Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr

For Seller only – If you are a business user, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us by email at customercare@restork.co.uk or by post to:

Restork Ltd
17, College House, 2nd Floor
Ruislip
LONDON
HA4 7AE
UK